Understand Others

The key to understanding others is listening. Listening means knowing what others have said and meant to say and leaving people comfortable that they have had their say. Most people know techniques of good listening: do not interrupt, being able to paraphrase, and look for underlying meaning, and accepting of other views. We all listen when we want to, however, the challenge is listening when we do not want to. Truly understanding others builds trust, loyalty, and commitment.